Our easy to use survey designer allows to create attractive mobile diaries as fast and effortless as possible.

Integrate any number of multimedia elements like videos and pictures. E.g. show your subjects a new product design or an advertisement video and receive immediate feedback

Allow respondents to add any kind of multimedia such as videos, audio comments and pictures to their answers to provide you even more precise feedback.

Define exactly when the diary shall be distributed and at what date and time it shall stop.

Choose from our numerous question types such as single choice, open answer, rating, rating smileys, numeric slider, multiple choice, ranking, rating matrix, yes/no question, semantic slider or rating shapes and customize them to your specific needs.

The mobile diary template is specifically designed to enable respondents to provide feedback as fast and effortless as possible. Your participants can document their experiences along their customer journey by adding touchpoints. Each touchpoint contains a name and rating using 5 smileys. In addition text, pictures, audio and videos can be added.

The introduction screen is arguably the most important part of a great diary. Opiria lets you create an informative and engaging intro screen and set the right tone for the rest of the mobile diary.

Numerous filter criteria allow to define precisely which subjects from our user database shall receive your mobile diary. This allows you to specifically understand your target audience.

Define which questions have to be answered and which can be skipped and specify when your users have to explain their answers in more detail

QR Code or link in digital media
Integrate the survey QR code or survey link in digital media like websites, TV shows, emails, newsletters, social media or apps: your respondent scans the QR code or clicks on the link and receives the mobile diary immediately in the Opiria app
Push Notification
Select the appropriate target group from the Opiria user panel and send your mobile diary with a push notification directly to their smartphone
QR code printed on media
Include the survey QR code in print media such as flyers, table displays or posters: your respondent scans the QR code and receives the mobile diary immediately in the Opiria app
Via mailings
Send mailings that contain a survey QR code to your customers. They scan the QR code and receive the mobile diary in the Opiria app

Messages and reminders / Real-time answers / Offline feedback
1. Send messages and reminders via push notifications from Opiria Studio to your participant´s smartphone to communicate with them

2. Respondents´ feedback is transmitted in real-time to Opiria Studio

3. Subjects can fill out the mobile diary even without internet connection. The feedback will be sent as soon as internet becomes available

Experiences in the moment of truth / Multimedia feedback / Speech to text
1. Subjects use the Opiria app to document their experiences right in the moment of truth

2. Respondents can add multimedia content such as videos, photos, audio and text comments to their answers to give more precise feedback

3. Subjects can comment their answers and the integrated speech to text function converts them automatically in written text

Observe progress / Live diary and results / Location, date & time
1. Observe the progress of your mobile diary in real-time, check if respondents provide enough feedback every day and how many feedback you already received in total

2. The live diary shows the feedback of your customers in real-time and how their experience at each touch point along the customer journey develops

3. GPS position, date & time are documented for every feedback

The customer journey of all participants gets visualized on the survey map view whereby each respondent’s journey is displayed in a unique color. Follow each individual journey and put yourself in your customers frame of minds. See at which locations your customers make more positive experiences and where they tend to be negative.

Each given feedback in a touchpoint is summarized in form of a touchpoint card that contains the respondent´s answer and all added multimedia content. The timeline visualizes all touchpoint cards along the customer journey

For question types like the mobile diary template or rating shapes the touchpoint cards are aligned according to the satisfaction level of the feedback. The satisfaction curve allows to see at a glance how satisfied a user was with a product or service along the customer journey

The summary of an individual customer journey provides you immediate information regarding the respondent´s overall experience. It shows you the distribution of the given feedbacks across the whole journey

Expand the touchpoint cards to take a deep dive and see exactly what each participant responded individually for each question and view the uploaded multimedia content like videos, audio comments, pictures and text comments

Notes allows you to add individual comments and notes to each given feedback. Notes can for example be used to provide an explanation for certain feedbacks and to better collaborate with other team members

Tagging enables you to freely create tags and assign them to feedbacks to group them. This allows for example to tag answers which should later be analyzed in more detail, handed over to other departments or to filter the responses in order to identify patterns

The feedbacks of all respondents are automatically getting aggregated and visualized on diagrams like bar charts, column charts or pie charts. This provides a great overview and enables an immediate general understanding how a product or service is perceived

The data table shows the exact numbers for each question type and comes with descriptive statistics across all participants such as average, percentage distribution and absolute count.

Define different participant groups using filter criteria such as gender, age and country. Apply the defined participant groups to all responses to understand e.g. the difference between males and females

Filter your results by given answers and tags and combine it with the filtering by participant groups to create various views of your data and to identify patterns

Export all recorded and analyzed data with the click of a button directly to other software tools like Excel, SPSS or Matlab